Ananya Rao
Arvind Forest Trails desk · Arvind AquaCity outbound · 91 calls scored this week. Compare the score trends, checklist and scored calls below to choose the next coaching priority.
84
/ 100
Script score
82
/ 100
Team average
Calls
91
dialled this week
Connects
67
74% pickup
Visits booked
15
22% of connects
Score vs team
+2
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Gujarati opening + permission94
Identify decision maker85
Budget range captured88
Config preference captured83
Phase-specific handover stated79
RERA quoted74
Site visit asked twice71
WhatsApp confirmed90
Personal funnel
This week, dial to booked visit
Gujarati
60%
Hindi
25%
English
21%
Objection handling
How cleanly each Arvind AquaCity objection is handled
Coaching priorities
Ranked by expected impact on visits booked
#1Talks over the buyer when handling price pushback
High impactPause two seconds after every objection before responding — next 15 calls.
#2Ask for the site visit before minute four
High impactVisit ask lands on 71% of calls — every 10 points here is roughly 1.5 extra visits a week.
#3State RERA + registered phase timeline in the same breath
Medium impactLeads who hear the RERA number early raise 40% fewer timeline objections on the follow-up call.
#4Log budget and timeline in the CRM within 5 minutes
Medium impactMissing budget fields block the consolidated profile and the weekend handoff brief.
Working
- · Explains the Sarjapur Wipro corridor without promising drive times
- · Great with loan-dependent first-time buyers
Gaps
- · Talks over the buyer when handling price pushback
This week's drill
→ Pause two seconds after every objection before responding — next 15 calls.
Scored calls
| Lead | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Parth Patel | Gujarati | 6m 12s | 89 | hot | Deck view story landed; Saturday 11 am booked. |
| Rahul Shah | Gujarati | 4m 48s | 73 | warm | Prestige comparison not answered with value — price defended weakly. |
| Anjali Mehta | English | 7m 03s | 86 | hot | RERA and slab progress covered; docs promised on WhatsApp. |
| Nikhil Reddy | Kannada | 3m 21s | 66 | warm | Budget never captured; call ended without a visit ask. |
| Farhan Qureshi | Hindi | 5m 34s | 85 | hot | Family decision handled well; father joining Sunday visit. |
| Kavya Iyer | English | 4m 07s | 78 | warm | Clubhouse story rushed; amenity value under-sold. |
Key moments the Coach agent flagged
Namaste ji, Arvind Forest Trails ke baare mein do minute baat kar sakte hain?
Namaskara! Forest Trails is in Sarjapur; let us plan the route without promising peak-hour travel times.
Price adjust ho jayega… (unapproved discount offered before the buyer objected)
I will share the applicable phase registration and verify its handover date before confirming.
Call ended without a second site-visit ask.