Rohan Shah
Arvind inside sales · Arvind AquaCity outbound · 84 calls scored this week. Compare the score trends, checklist and scored calls below to choose the next coaching priority.
86
/ 100
Script score
82
/ 100
Team average
Calls
84
dialled this week
Connects
61
73% pickup
Visits booked
14
23% of connects
Score vs team
+4
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Gujarati opening + permission96
Identify decision maker88
Budget range captured74
Config preference captured81
Phase-specific handover stated69
RERA quoted70
Site visit asked twice58
WhatsApp confirmed92
Personal funnel
This week, dial to booked visit
Gujarati
51%
Hindi
24%
English
15%
Objection handling
How cleanly each Arvind AquaCity objection is handled
Coaching priorities
Ranked by expected impact on visits booked
#1Skips RERA mention on 3 of 10 calls
High impactAsk for the Saturday 11am slot before minute four on the next 10 calls.
#2Ask for the site visit before minute four
High impactVisit ask lands on 58% of calls — every 10 points here is roughly 1.5 extra visits a week.
#3State RERA + registered phase timeline in the same breath
Medium impactLeads who hear the RERA number early raise 40% fewer timeline objections on the follow-up call.
#4Log budget and timeline in the CRM within 5 minutes
Medium impactMissing budget fields block the consolidated profile and the weekend handoff brief.
Working
- · Opens in Gujarati and mirrors the buyer
- · Anchors ₹1.79 Cr with the layout + location story
Gaps
- · Skips RERA mention on 3 of 10 calls
- · Books the visit late in the call
This week's drill
→ Ask for the Saturday 11am slot before minute four on the next 10 calls.
Scored calls
| Lead | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Parth Patel | Gujarati | 6m 12s | 91 | hot | Deck view story landed; Saturday 11 am booked. |
| Rahul Shah | Gujarati | 4m 48s | 75 | warm | Prestige comparison not answered with value — price defended weakly. |
| Anjali Mehta | English | 7m 03s | 88 | hot | RERA and slab progress covered; docs promised on WhatsApp. |
| Nikhil Reddy | Kannada | 3m 21s | 68 | warm | Budget never captured; call ended without a visit ask. |
| Farhan Qureshi | Hindi | 5m 34s | 87 | hot | Family decision handled well; father joining Sunday visit. |
| Kavya Iyer | English | 4m 07s | 80 | warm | Clubhouse story rushed; amenity value under-sold. |
Key moments the Coach agent flagged
Namaste ji, Arvind Forest Trails ke baare mein do minute baat kar sakte hain?
Namaskara! Forest Trails is in Sarjapur; let us plan the route without promising peak-hour travel times.
Price adjust ho jayega… (unapproved discount offered before the buyer objected)
I will share the applicable phase registration and verify its handover date before confirming.
Call ended without a second site-visit ask.