Nidhi Patel
Arvind inside sales · Arvind AquaCity outbound · 76 calls scored this week. Compare the score trends, checklist and scored calls below to choose the next coaching priority.
91
/ 100
Script score
82
/ 100
Team average
Calls
76
dialled this week
Connects
58
76% pickup
Visits booked
17
29% of connects
Score vs team
+9
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Gujarati opening + permission98
Identify decision maker93
Budget range captured86
Config preference captured90
Phase-specific handover stated84
RERA quoted81
Site visit asked twice88
WhatsApp confirmed95
Personal funnel
This week, dial to booked visit
Gujarati
51%
Hindi
28%
English
15%
Objection handling
How cleanly each Arvind AquaCity objection is handled
Coaching priorities
Ranked by expected impact on visits booked
#1Rushes the amenity story on short calls
High impactExplain the selected phase amenity plan without quoting unverified sizes.
#2Ask for the site visit before minute four
High impactVisit ask lands on 88% of calls — every 10 points here is roughly 1.5 extra visits a week.
#3State RERA + registered phase timeline in the same breath
Medium impactLeads who hear the RERA number early raise 40% fewer timeline objections on the follow-up call.
#4Log budget and timeline in the CRM within 5 minutes
Medium impactMissing budget fields block the consolidated profile and the weekend handoff brief.
Working
- · Strongest site-visit close rate in the team
- · Handles Sarjapur distance objection cleanly
Gaps
- · Rushes the amenity story on short calls
This week's drill
→ Explain the selected phase amenity plan without quoting unverified sizes.
Scored calls
| Lead | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Parth Patel | Gujarati | 6m 12s | 96 | hot | Deck view story landed; Saturday 11 am booked. |
| Rahul Shah | Gujarati | 4m 48s | 80 | warm | Prestige comparison not answered with value — price defended weakly. |
| Anjali Mehta | English | 7m 03s | 93 | hot | RERA and slab progress covered; docs promised on WhatsApp. |
| Nikhil Reddy | Kannada | 3m 21s | 73 | warm | Budget never captured; call ended without a visit ask. |
| Farhan Qureshi | Hindi | 5m 34s | 92 | hot | Family decision handled well; father joining Sunday visit. |
| Kavya Iyer | English | 4m 07s | 85 | warm | Clubhouse story rushed; amenity value under-sold. |
Key moments the Coach agent flagged
Namaste ji, Arvind Forest Trails ke baare mein do minute baat kar sakte hain?
Namaskara! Forest Trails is in Sarjapur; let us plan the route without promising peak-hour travel times.
Price adjust ho jayega… (unapproved discount offered before the buyer objected)
I will share the applicable phase registration and verify its handover date before confirming.
Call ended without a second site-visit ask.