Caller coaching

Human callers scored against the Arvind AquaCity script — the Coach agent listens to every conversation and writes the drill. Choose a caller to see their scorecard and practice the recommended coaching drills.

Callers

inside sales + partner desk

Calls scored

419

this week

Visits booked

17% of calls

Team score

weighted checklist

Rohan Shah

Arvind inside sales · 84 calls · 61 connects · 14 visits

864

Gujarati opening + permission96%

Identify decision maker88%

Budget range captured74%

Config preference captured81%

Phase-specific handover stated69%

RERA quoted70%

Site visit asked twice58%

WhatsApp confirmed92%

Working

· Opens in Gujarati and mirrors the buyer
· Anchors ₹1.79 Cr with the layout + location story

Gaps

· Skips RERA mention on 3 of 10 calls
· Books the visit late in the call

→ Ask for the Saturday 11am slot before minute four on the next 10 calls.

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Nidhi Patel

Arvind inside sales · 76 calls · 58 connects · 17 visits

916

Gujarati opening + permission98%

Identify decision maker93%

Budget range captured86%

Config preference captured90%

Phase-specific handover stated84%

RERA quoted81%

Site visit asked twice88%

WhatsApp confirmed95%

Working

· Strongest site-visit close rate in the team
· Handles Sarjapur distance objection cleanly

Gaps

· Rushes the amenity story on short calls

→ Explain the selected phase amenity plan without quoting unverified sizes.

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Amit Rao

Channel partner desk · 63 calls · 40 connects · 7 visits

723

Gujarati opening + permission71%

Identify decision maker66%

Budget range captured61%

Config preference captured58%

Phase-specific handover stated54%

RERA quoted49%

Site visit asked twice44%

WhatsApp confirmed78%

Working

· Good with investor-profile leads

Gaps

· Formal Gujarati, low warmth
· Discounts before the buyer objects
· Rarely captures timeline

→ No price movement in the first call — hold ₹1.79 Cr and pivot to value.

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Ananya Rao

Arvind Forest Trails desk · 91 calls · 67 connects · 15 visits

842

Gujarati opening + permission94%

Identify decision maker85%

Budget range captured88%

Config preference captured83%

Phase-specific handover stated79%

RERA quoted74%

Site visit asked twice71%

WhatsApp confirmed90%

Working

· Explains the Sarjapur Wipro corridor without promising drive times
· Great with loan-dependent first-time buyers

Gaps

· Talks over the buyer when handling price pushback

→ Pause two seconds after every objection before responding — next 15 calls.

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Dhruv Mehta

Site — Sarjapur · 58 calls · 44 connects · 13 visits

885

Gujarati opening + permission97%

Identify decision maker95%

Budget range captured64%

Config preference captured87%

Phase-specific handover stated88%

RERA quoted85%

Site visit asked twice84%

WhatsApp confirmed71%

Working

· Best at joint-family and elder-led decisions
· Handles vastu questions without losing the pitch

Gaps

· Rarely logs budget in the CRM after the call

→ Log budget and timeline in CRM within 5 minutes of every connect.

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Kavya Shetty

Channel partner desk · 47 calls · 29 connects · 5 visits

685

Gujarati opening + permission68%

Identify decision maker59%

Budget range captured55%

Config preference captured51%

Phase-specific handover stated47%

RERA quoted42%

Site visit asked twice38%

WhatsApp confirmed66%

Working

· Persistent on follow-ups

Gaps

· Reads the script instead of listening
· Misses the layout-first story
· Weak on possession clarity

→ Open with the Sarjapur lifestyle line and stop reading the amenity list.

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