Kavya Shetty
Channel partner desk · Arvind AquaCity outbound · 47 calls scored this week. Compare the score trends, checklist and scored calls below to choose the next coaching priority.
68
/ 100
Script score
82
/ 100
Team average
Calls
47
dialled this week
Connects
29
62% pickup
Visits booked
5
17% of connects
Score vs team
-14
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Gujarati opening + permission68
Identify decision maker59
Budget range captured55
Config preference captured51
Phase-specific handover stated47
RERA quoted42
Site visit asked twice38
WhatsApp confirmed66
Personal funnel
This week, dial to booked visit
Gujarati
59%
Hindi
33%
English
18%
Objection handling
How cleanly each Arvind AquaCity objection is handled
Coaching priorities
Ranked by expected impact on visits booked
#1Reads the script instead of listening
High impactOpen with the Sarjapur lifestyle line and stop reading the amenity list.
#2Ask for the site visit before minute four
High impactVisit ask lands on 38% of calls — every 10 points here is roughly 1.5 extra visits a week.
#3State RERA + registered phase timeline in the same breath
Medium impactLeads who hear the RERA number early raise 40% fewer timeline objections on the follow-up call.
#4Log budget and timeline in the CRM within 5 minutes
Medium impactMissing budget fields block the consolidated profile and the weekend handoff brief.
Working
- · Persistent on follow-ups
Gaps
- · Reads the script instead of listening
- · Misses the layout-first story
- · Weak on possession clarity
This week's drill
→ Open with the Sarjapur lifestyle line and stop reading the amenity list.
Scored calls
| Lead | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Parth Patel | Gujarati | 6m 12s | 73 | hot | Deck view story landed; Saturday 11 am booked. |
| Rahul Shah | Gujarati | 4m 48s | 57 | warm | Prestige comparison not answered with value — price defended weakly. |
| Anjali Mehta | English | 7m 03s | 70 | hot | RERA and slab progress covered; docs promised on WhatsApp. |
| Nikhil Reddy | Kannada | 3m 21s | 50 | warm | Budget never captured; call ended without a visit ask. |
| Farhan Qureshi | Hindi | 5m 34s | 69 | hot | Family decision handled well; father joining Sunday visit. |
| Kavya Iyer | English | 4m 07s | 62 | warm | Clubhouse story rushed; amenity value under-sold. |
Key moments the Coach agent flagged
Namaste ji, Arvind Forest Trails ke baare mein do minute baat kar sakte hain?
Namaskara! Forest Trails is in Sarjapur; let us plan the route without promising peak-hour travel times.
Price adjust ho jayega… (unapproved discount offered before the buyer objected)
I will share the applicable phase registration and verify its handover date before confirming.
Call ended without a second site-visit ask.